Terms & Conditions

These terms & conditions set out the basis on which you can visit and use our website. Please read them carefully as they contain important information.

Acceptance of Your Order

Your order on our website constitutes an offer to us to purchase the goods and or services in your basket for personal usage and we will do our utmost to fulfil this order to the service levels you expect.

We reserve the right not to accept your order for any reason whatsoever including, but not limited to, payment problems, product availability and product price or description error.

Conformity of Goods

We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.

Stock Availability

We endeavour to display through this website all items in our current range. We aim to hold stock of all styles and sizes whilst a product is active. However, occasionally an item will be out of stock but we will advise a realistic delivery date and keep you updated along the way.


We have a range of delivery options and timescales, and charges will vary dependent on the type of product or service ordered. Full details can be found under Delivery and Returns.

Next Day Service does not always imply that you will receive your goods the following day. Occasionally there may be delays that are not under our control due to the roads or time of year. If your item is out of stock and cannot be dispatched we will contact you and make you aware of the delay as soon as possible. We are unable to offer refunds for goods already dispatched for next day service but not received the following day.

We will always endeavour to dispatch orders the day they are received.

Your Right To Cancel

You have a right to cancel your order under the Distance Selling Regulations Act. You must inform us in writing within seven days of receipt. You will need to return the item to us. Parcels returned by post are returned at your own cost. Items ordered specifically upon request by the customer will be subject to a 20% handling charge if returned.

Retention of Title

Goods remain under the ownership of SURE24 until they are paid for in full.

Payment Terms

SURE24 payment terms for account holders are as agreed with your account manager.

Electronic Communications

When you visit SURE24 Limited or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Your Account

If you use this website you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password and that no unauthorised persons have access to them. You should let us know immediately if you believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. We shall not be liable to any person for any loss or damage which may arise as a result of your failure to keep your password and account protected.

SURE24 Limited does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use SURE24's site only with involvement of a parent or guardian.

SURE24 Limited and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Privacy Policy

SURE24 utilise the latest in Secure Server Technology to ensure that all personal and transactional information is protected to the highest standards. We never make your personal details available to other companies for marketing purposes.


All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of SURE24 Limited or its content suppliers and protected by United Kingdom and international copyright laws.

The compilation of all content on this site is the exclusive property of SURE24 Limited and protected by U.K. and international copyright laws. All software used on this site is the property of SURE24 Limited or its software suppliers and protected by United Kingdom and international copyright laws (Excluding open-source components).


SURE24, SURE, SUREGUARD, SURECODE, SUREVISION, SURELIFESTYLE, sure24.co.uk, sure24.net and other SURE24 Limited graphics, logos, page headers, button icons, scripts, and service names are trademarks of SURE24 Limited.

SURE24 Limited's trademarks may not be used in connection with any product or service that is not SURE24 Limited's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits SURE24 Limited. All other trademarks not owned by SURE24 Limited that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by SURE24 Limited.

Law, Jurisdiction and Language

This website, any content contained herein and any usage of this website are governed by and construed in accordance with English Law. In the event of any dispute being referred to the Court and which arises between the Company and the Buyer the dispute is to be referred to the Courts (including High Court and County Court) in Nottingham England.

Dispute Resolution Policy

Available on Request.